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Field Service Management Market Growth, Opportunities Business Scenario, Share, Growth Size, Scope, Key Segments and Forecast to 2028

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Field Service Management Market Growth, Opportunities Business Scenario, Share, Growth Size, Scope, Key Segments and Forecast to 2028

March 20
21:46 2024
Field Service Management Market Growth, Opportunities Business Scenario, Share, Growth Size, Scope, Key Segments and Forecast to 2028
Oracle (US), Microsoft (US), SAP (US), IFS (Sweden), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), Comarch (Poland), ServicePower (US), ServiceNow (US), OverIT (Italy), FieldAware (US), Zinier (US), Accruent (US), Praxedo (France), FieldEZ (India), FieldEdge (US), Jobber (Canada), ServiceTitian (US), Kickserv (US), MHelpesk (US), and Nomadia (France).
Field Service Management Market by Offering (Solutions, Services), Deployment Mode (On-premises, Cloud), Organization Size, Vertical (Manufacturing, Transportation & Logistics, Construction & Real Estate) and Region – Global Forecast to 2028

The Field Service Management Market is expected to grow at a Compound Annual Growth Rate (CAGR) of 12.8% during the forecast period, from USD  4.0 billion by 2023 to USD 7.3 billion by 2028. The need for on-site support and enhancing customer experience is expected to drive the adoption of FSM solutions during the forecast period.

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By offering, the solutions segment will hold a larger market size during the forecast period.

Field Service Management (FSM) solutions are comprehensive software platforms designed to optimize and streamline the management of field service operations. These solutions comprise various functionalities, including scheduling, dispatching, route optimization, technician management, inventory management, work order management, customer management, and reporting and analytics. FSM solutions empower organizations across various industries, such as utilities, telecommunications, healthcare, manufacturing, and retail, to efficiently manage their field service workforce, resources, and activities. One of the critical features of FSM solutions is advanced scheduling capabilities, which enable organizations to assign tasks to field technicians based on factors such as technician skills, availability, location, and priority. Dispatching functionalities further enhance operational efficiency by facilitating the real-time assignment of tasks to technicians, considering factors such as current location, traffic conditions, and urgency. Route optimization algorithms help minimize travel time and fuel costs by determining the most efficient routes for technicians to follow between service locations. AI-powered algorithms analyze a vast amount of data collected from various sources, including historical service data, technician performance metrics, and real-time environmental factors, to generate actionable insights and predictive analytics. These insights enable organizations to anticipate equipment failures, schedule proactive maintenance, and optimize resource allocation, ultimately improving service quality and reducing downtime.

Additionally, the proliferation of mobile devices and applications empowers field technicians with real-time access to critical information, job assignments, customer data, and collaboration tools while on the field. As per the ReachOut survey for 2020, the integration of mobility and artificial intelligence (AI) results in a 30% to 40% enhancement in the productivity of field service technicians. Thus, FSM solutions empower organizations to overcome challenges, capitalize on opportunities, and achieve excellence in field service delivery.

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By vertical, the manufacturing segment holds the largest market share during the forecast period.

The use of field service management in the manufacturing sector is extensive. Field service management is critical in ensuring the efficient operation of manufacturing processes by managing and maintaining equipment, providing timely repairs and maintenance, and optimizing resource allocation. Key priorities include minimizing downtime, improving asset performance, and enhancing overall operational efficiency to meet production targets and maintain competitiveness in the market. Advanced field service management solutions tailored to the unique needs of the manufacturing industry offer capabilities such as predictive maintenance, remote monitoring, and real-time data analytics to streamline operations and drive business growth. FSM solutions are employed for work order management, scheduling, dispatch and route optimization, customer management, inventory management, service contract management, reporting & analytics, with benefits such as, but not limited to, enhanced productivity, reduced downtime, and improved customer satisfaction.

Unique Features in the Field Service Management Market

Dynamic scheduling and routing features provided by FSM systems optimise technician schedules in real-time based on project priority, location, and skill set, maximising productivity and reducing travel time.

Field service managers (FSMs) are equipped with mobile applications that facilitate on-site troubleshooting and service request resolution by giving them access to task data, client information, inventory levels, and diagnostic tools.

In order to guarantee resource availability and reduce downtime, FSM systems incorporate asset and inventory management features that let businesses track and manage tools, parts, and consumables in real-time.

Through automated appointment reminders, service notifications, and feedback gathering systems, FSM platforms enhance customer happiness and loyalty by facilitating communication and engagement with customers.

Certain Field Service Management (FSM) solutions provide remote diagnostic and troubleshooting features that enable technicians to remotely access equipment, identify problems, and carry out maintenance or repairs without requiring on-site visits.

Major Highlights of the Field Service Management Market

FSM solutions give businesses the analytics and business intelligence tools they need to measure KPIs, analyse performance indicators, and spot patterns. This allows for data-driven decision-making and ongoing service operations development.

The field service industry is seeing an emphasis on increasing operational efficiency, decreasing manual errors, and speeding up service delivery through the automation of field service procedures such work order administration, dispatching, and billing.

Because of their affordability, scalability, and flexibility, cloud-based FSM solutions are becoming more and more popular. These solutions allow businesses to utilise FSM features on any platform, at any time, from any location.

By enabling technicians to remotely access equipment, diagnose problems, and carry out repairs or maintenance chores without the need for on-site visits, FSM solutions support remote diagnostics and troubleshooting, which lowers costs and improves service delivery.

By optimising technician schedules based on variables like geography, skill set, and project priority, FSM platforms’ dynamic scheduling and routing features save travel time and increase productivity.

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Top Companies in the Field Service Management Market

Major vendors in this market are in North America and Europe. They are among the leading players operating in the Field Service Management Market. These players have adopted various growth strategies to strengthen their position in the market. These include product launches, contracts, partnerships, mergers and acquisitions, and new product development activities to expand market presence.


Oracle is an eminent player offering enterprise asset management solutions. The company’s primary business segments include cloud, license, hardware, and services. Oracle develops database platforms, middleware software, application software, cloud infrastructure systems, computer servers, storage, and networking products. In the FSM market, Oracle offers Oracle Field Service Cloud to help organizations optimize their field service operations and boost the working efficiency of the field service team. The solution comprises technologically advanced features and capabilities, such as capacity management, scheduling, dispatching, routing, mobility, customer communication, and team collaboration, which enable organizations to improve the entire service process, i.e., from customer incident through service delivery and feedback.

Oracle markets its products and services through direct and indirect sales channels to various industries, including consumer goods and retail, utilities, manufacturing, automotive, and transportation and logistics. The company caters to a broad customer base in over 175 countries worldwide.


Microsoft, an American multinational technology company, is one of the biggest cloud service providers, which offers personal computers and related services. The company mainly provides software products, such as Microsoft Windows operating systems, Microsoft Office Suite, Internet Explorer, and Edge Web Browser. The company operates in business segments such as Productivity and Business Process, Intelligent Cloud, and More Personal Computing. Microsoft offers a cloud computing service, Microsoft Azure, enabling the client to build, test, deploy, and manage applications and services through Microsoft-managed data centers. The company offers a comprehensive suite of solutions in the FSM market, providing organizations with robust tools to optimize their service operations. Dynamics 365 Field Service is a critical component of Microsoft’s offerings, enabling end-to-end management of field service processes. This platform integrates seamlessly with other Dynamics 365 applications, creating a unified ecosystem. It facilitates efficient scheduling, dispatching, and mobile access for field technicians, enhancing their productivity. Microsoft now has more than one million servers in its data centers, and Azure covers more than 60 regions worldwide and is available in 140 countries/regions. The company offers various solutions and services to different verticals, including automotive, media and communications, government, healthcare, finance, manufacturing and energy, and retail. Countries in the Middle East and Africa are working toward developing IT infrastructure, cloud computing, professional services, and the integration of IoT in various manufacturing processes, which is an excellent opportunity for Microsoft to expand its business.

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